• Southwest Airlines Careers | Employee Relations Investigator Job

    Southwest Airlines Careers | Employee Relations Investigator Job

    Location Dallas, TX, USA
    Posted

    Job Description

    The Employee Relations Investigator analyzes and investigates allegations of violations of Southwest's Policy Concerning Harassment, Sexual Harassment, discrimination and/or Retaliation. Assists in developing training programs; conducts company-wide training for Leaders and Employees In the areas of. harassment, sexual harassment, discrimination, and/or retaliation. Assists, as requested, with the Investigation and research in response to allegations filed with governmental agencies against Southwest and/ex Issues related to litigation.


    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Under direction of the Manager Employee Relations and/or Senior Investigators, conducts Interviews related to alleged violations of Southwest's Harassment Policy

    • With guidance from Manager Employee Relations and/or Senior Investigators, compiles and analyzes investigation information, prepares a detailed written report of the investigation, and notifies the appropriate Leaders of the outcome of the Investigation

    • Assists In the development and updating of Manager/Supervisor/ Employee training programs regarding Southwest's Harassment Policy. Along with Senior Investigators, conducts company-wide training on a scheduled and ad hoc basis

    • Provides support by efficiently and effectively responding to inquiries (written and verbal) regarding matters relating to Southwest's Harassment Policy

    • Must maintain a thorough understanding of EEO issues, various labor laws, EEOC laws and regulations, and proposed or pending legislation affecting the employer-Employee relationship; through annual training, develops and maintains the ability to Identify violations of EEO laws and regulations

    • Testifies as to the Investigations in Boards of Adjustment, Arbitrations, and/or litigation

    • Interacts with Company Executives, Senior Leaders, Legal Department, and other Leaders throughout the Company, to resolve Employee issues related to Southwest's Harassment Policy

    • Maintains documentation In Employee Relations flies. Enters and updates cases in Company database of all Employee Relations Inquiries and investigations

    • Must be able to meet any physical ability requirements listed on this description. May perform other job duties as directed by Employee's Leaders

    • Must be able to meet any physical ability requirements listed on this description

    • May perform other job duties as directed by Employee's Leaders


    Job Requirements

    • Ability to construct an objective narrative of Investigations required

    • Ability to assist with training and facilitation functions In both large and small group settings required. Strong public speaking skills preferred

    • Must demonstrate a high level of skill for effective verbal and non-verbal communication

    • Must possess excellent listening and oral communication skills necessary to conduct inquiries and investigation interviews face-to-face and by telephone

    • Must be able to take thorough notes necessary to conduct and evaluate Information gathered during inquiries and Investigation Interviews. Must use sound independent judgment and excellent reasoning skills to assess information gathered during inquiries and Investigations, as well as, the credibility of persons Interviewed

    • Must have the ability to remain completely objective when gathering Information during the inquiries and investigation process

    • Must maintain professionalism and meet confidentiality expectations as to confidential, proprietary, and sensitive Company information. Must be detail oriented and able to read documents, follow Instructions, and Initiate self-directed activities

    • Must be able to work efficiently either independently or collaboratively under demanding and difficult circumstances and must be able to work under tight time constraints to accomplish assignments

    • Must perform Job functions with limited assistance from senior Investigators and exercise good time management

    • Must be able to multi-task, work with constant interruptions or changes In direction, and have excellent organizational skiffs. Must also be able to effectively handle multiple cases in various stages of the Investigation process

    • Must work well with and Interact with Employees at all levels of the Company

    • Must be able to use computer keyboards and master P.C. software packages to meet the demands ofti1e Job including word processing and data management; must be able to operate mufti-line telephone, copier, fax and other standard office equipment

    • Required: High School Diploma or GED

    • Preferred: College course work or a degree In Human Resources, Business, or Employee Relations related field

    • Required: One to two years of experience in Employee Relations or Human Resources

    • Preferred: Minimum one year of investigative experience with applicable employment laws and government regulations

    • Preferred: PHR or SPHR

    • Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time

    • Ability to communicate and interact with others in the English language to meet the demands of the job

    • Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

    • Other Qualifications

    • Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines

    • Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986

    • Must be at least 18 years of age

    • Must be able to comply with Company attendance standards as described in established guidelines

    • Must be able to travel, including overnight stays and work varying schedules, including extended hours

    Job Details

    Company: Southwest Airlines

    Employment Type: Full-time

    Job Location: Dallas, Texas, United States

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