Job Description
Our Guest Services Agents provide our guests with an authentic Hawaiian hospitality experience working at the ticket counter and at the gate.
Our best Guest Service Agents possess exceptional communication skills, thrive in a fast-paced environment and are willing to lend a helping hand.
Pay and Benefits
This position is covered by a collective bargaining agreement and the pay for this position is $11.59 per hour.
Medical, dental and vision benefits are provided in accordance with the collective bargaining agreement and may not be available for all positions.
Work Schedules
Per the collective bargaining agreement, work schedules are awarded based on seniority. New hires are awarded their initial shift based on operational need and must be able to accept any shift.
The position is Part Time, 5 days/week. Shifts are scheduled 5 to 6 hours per shift. Part-time employees may be extended hours based on operational need. Based on operational need, you may need to report to work early and/or work beyond your scheduled end time.
If You Do Not Reside on Island
If hired, based on operational need, you will be required to report to work early and/or work beyond your scheduled end time. Those who plan to fly to get to/from work would have difficulty reporting to work early, which is a restriction in availability. It would be difficult for us to consider you and encourage you to monitor our careers website for an opportunity based on your desired work location.
Duties and Responsibilities
Your main responsibilities in this role include the following:
Job Requirements
Legally authorized to work in the United States
Minimum age 18 possessing at least a high school diploma or equivalent
Valid driver’s license issued in the United States (driver’s permits and provisional driver’s licenses not allowed)
Ability to lift up to 70 lbs. when checking in guests’ bags
Ability to accept any work shift awarded
Ability to complete pre-employment drug test and if hired, random drug testing
Ability to fulfill comprehensive background checks and fingerprinting to satisfy company security requirements and obtain various clearances to work at the airport (SIDA, Customs, USPS as applicable)
No visible body art. Visible is considered anything seen while wearing a Hawaiian Airlines standard uniform piece (short-sleeved shirt or blouse), including but not limited to the neck area and above, any visible areas with arms lifted above the head, or any visible areas while in a crouching position. Covering tattoos with makeup, bandages or wearing a long-sleeved shirt under the short-sleeved standard uniform piece is not acceptable.
Airline experience
Customer service experience in the hospitality industry
Preferred Qualifications
Job Details
Company: Hawaiian Airlines
Employment Type: Part-time
Job Location: Honolulu, HI, United States
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