Job Description
Our Guest Services Agents provide our guests with an authentic Hawaiian hospitality experience working at the ticket counter and at the gate.
Our best Guest Service Agents possess exceptional communication skills, thrive in a fast-paced environment and are willing to lend a helping hand.
Pay and Benefits
This position is represented by a union collective bargaining agreement. The current pay for this position is $14.00 per hour.
This position is part-time with a minimum of 19 hours per week scheduled. Flight benefits are offered.
Work Schedules
This position is covered by a collective bargaining agreement. Work schedules are awarded based on seniority. New hires are awarded their initial shift based on operational need and must be able to accept any shift
Shifts are 4-5 days per week, a minimum of 19 hours per week. We ask that you are open to the morning and evening shift.
Work schedules are set, however may change throughout the year should flight schedules change. Shifts may be extended before or after the scheduled end time based on operational need.
Duties and Responsibilities
Your main responsibilities in this role include the following:
Job Requirements
Legally authorized to work in the United States
Minimum age 18 possessing at least a high school diploma or equivalent
Valid driver’s license issued in the United States (driver’s permits and provisional driver’s licenses not allowed)
Ability to lift up to 70 lbs. when checking in guests’ bags
Ability to accept any work shift awarded
Ability to complete pre-employment drug test and if hired, random drug testing
Ability to fulfill comprehensive background checks and fingerprinting to satisfy company security requirements and obtain various clearances to work at the airport (SIDA, Customs, USPS as applicable)
No visible body art. Visible is considered anything seen while wearing a Hawaiian Airlines standard uniform piece (short-sleeved shirt or blouse), including but not limited to the neck area and above, any visible areas with arms lifted above the head, or any visible areas while in a crouching position. Covering tattoos with makeup, bandages or wearing a long-sleeved shirt under the short-sleeved standard uniform piece is not acceptable.
Airline experience
Customer service experience in the hospitality industry
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