British Embassy & Consulates in Austria Careers | Consular Officer

Foreign and Commonwealth Office

Job Description

Type of Post: British Embassy in Vienna, Austria

Job Category: Foreign and Commonwealth Office (Consular Roles)

Job Subcategory: Consular

The British Consular Network in Vienna is part of a world-wide network, representing British political, economic and consular interests overseas and is now looking for a Consular Officer.

The main purpose of the job is to help provide resilience to our consular networks across Europe. We need dynamic, well-organised people with a passion for customer service to offer clear guidance and assistance to UK nationals as the UK leaves the EU. The roles will cover many aspects of consular and the work that the Embassy leads on. Candidates should note that the functions of these will need to adapt to shifting priorities and operational objectives.

Duties and Responsibilities

Your main responsibilities in this role include the following:

• Giving UK nationals information to help them follow procedures necessary after the UK leaves the EU

• Be a point of contact for internal and external stakeholders and colleagues

• Receive and appropriately escalate enquiries relating to consular assistance cases

• Notarising documents for UK nationals required by Member States;

• Providing consular support to UK nationals in hospital

• Assisting victims of crime providing help, support and guidance

• Providing support to British nationals arrested or detained

• Providing a critical support function for consular and other Embassy teams

• Ability to travel to neighbouring countries (where necessary) to offer resilience to other consular teams in the one or both of the European consular networks

• Other tasks that support UK nationals as the UK leaves the EU.

• Provide a high level of consular assistance and support to British Nationals in a range of situations including hospitalisations, death, arrest, rape and sexual assault, financial difficulties, missing persons and child custody

• Liaison with local contacts such as funeral directors, police, courts, prisons, hospital and town hall social workers as well as key stakeholders, charities and support organisations in order to provide assistance to British Nationals

• Process appointments for consular services and update information on case management received from customers and via escalated cases from the Consular Contact Centre.

Job Requirements

• Proven customer service experience of at least three years and a strong sense of customer service delivery, including an ability to support customers in difficult or traumatic situations.

• Knowledge of the local system

• Excellent communication and customer service skills

• C1/C2 fluency in oral and written English. Proven ability to understand German (minimum B2 level)

• Excellent interpersonal skills, ability to work collaboratively with colleagues throughout Europe and the UK

• Attention to detail, strong analytical perspective and problem solving skills

• Ability to work at pace and prioritise, managing an often heavy workload

• IT skills (Outlook, PowerPoint, Word and Excel)

• Valid passport.

Desirable qualifications, skills and experience

• Experience of assisting British nationals overseas

• Experience of influencing and engaging key stakeholders and local authorities

• An understanding of the issues that British nationals (tourists and residents) may face

• Driving licence

• Available to work out of hours and to travel abroad when required.

Required competencies

• Changing and Improving, Making Effective Decisions, Leading and Communicating, Collaborating and Partnering, Managing a Quality Service, Delivering at Pace

Job Details

Employment Type: Full-time Job

Job Location: Vienna, Austria

Duration of Post: 6 months

Compensation/Salary: €2,995 gross per month

Start Date: 3 January 2019

Application Deadline: 11 November 2018

How to Apply

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